Important Information - Country Hotel Steiner Großheirath
17102
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Hotelinformationen

IMPORTANT FACTS

Arrival & Departure
The rooms are available for you on your day of arrival from 3 PM.
We would like to kindly ask you to leave your room before 11:00 AM on your day of departure.

Breakfast
Our breakfast buffet is available for you from Monday to Friday between 6:00 and 10:00 AM
and between 6:30 and 10:00 AM on weekends & holidays.
Exception: From 7:30 AM on New Year’s Morning

Travel Groups
Travel groups are always welcome at our hotel. We will gladly make you an individual offer with special rates or a special package on request.

Pets
…are always welcome at our hotel. We charge EUR 15.00 per night (no food included).

Internet
Our free WiFi is available to you in in the entire building.

Parking
A sufficient number of free parking spaces is available for you right in front of our house.

Restaurant
Our restaurant is open for you Monday to Saturday between 5:00 and 9:30 PM;
on Sundays and holidays, we are open between 11:00 AM and 2:00 PM & between 5:00 and 9:30 PM

Reception
Our reception is open for you between 6:00 AM and 9:00 PM. In case your are planning to arrive later, please let us know in advance.

Sauna & Pool
Both our pool and our sauna are open during our reception opening hours.
They are included in all bookings and are free of charge for our hotel guests.
Please let us know about 30 minutes in advance if you would like to use the sauna. This way, we can preheat it for you.

Cancellation Conditions for Guests
(when canceling the entire booking)
1 or 2 rooms – free up to 1 day before arrival
3 to 5 rooms – free up to 5 days before arrival
6 to 10 rooms – free up to 14 days before arrival
If you book more than 10 rooms, our cancellation conditions for groups apply.

Exception
During the samba festival, cancellation is free up to 6 weeks before arrival – starting from 1 room!

Cancellation Fees
We charge 80% of your rate in case you cancel too late or if you don’t cancel at all.

Cancellation rates for groups on request.